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Retail Bakery Customer Service Associate

Newburyport, MA

 JOB FUNCTION: Provide excellent customer service
 Communicating with customers
  1. Operating cash register and (including all phases of cash control and credit card transactions)
  2. Maintain a fully stocked storefront
  3. Slicing product for single servings and samples
  4. Light baking and cake decorating (i.e. “Happy birthday!” “Congratulations”, etc.)
  5. Taking customers’ orders in store-and over the phone
  6. Washing dishes
  7. Follow all Good Manufacturing Practices (GMP’s)
  8. Maintain a clean, safe and sanitary work area
  9. Prepping and working occasional off-site at events
  10. Performs other duties as assigned
  1. Actively participates in Continuous Improvement projects and processes
  1. High School Diploma or Equivalent
  2. Customer service experience
  3. Good interpersonal skills including the ability to work well with others
  4. Good communication skills including talking to management about any issues or problems
  5. Excellent listening and comprehension skills
  6. Ability to do overhead lifting and bending, including the ability to lift up to -50 lbs.
  7. Good motor skills (i.e. lifting and carrying )
              PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function.
  1. Frequently required to stand, walk, stoop, crouch and climb steps
  2. Frequently required to use hands and fingers to, handle, or use objects, tools or controls.
  3. Frequently required to reach with hands and arms.
  4. Frequent lifting and required to occasionally lift up to 50 pounds.  Occasionally, something may weigh
     more than 50 pounds and assistance must be utilized.
                  The work environment characteristics described here are representative of those an employee                                                                
                   Encounters while performing the essentials functions of this job. Reasonable accommodations may
                   be made to enable individuals with disabilities to perform the essential functions.
  1. Frequently works near moving mechanical parts.
  2. Frequently exposed to cool and/or wet conditions
Dianne’s Fine Desserts- Newburyport reserves the right to revise or change job duties and responsibilities as the need arises. This job           description does not constitute a written or implied contract of employment.

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