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Retail Bakery Customer Service Associate

Newburyport, MA
JOB FUNCTION: Provide excellent customer service
  • Assist customers both in person and by phone with questions and selecting product
  • Operating cash register and (including all phases of cash control an credit card transactions)
  • Maintain a fully stocked storefront
  • Slicing product for single servings and samples
  • Light baking and cake decorating (i.e. “Happy birthday!” “Congratulations”, etc.)
  • Taking customers’ orders in store-and over the phone
  • Maintains Social Media sites and responds to customer inquiries
  • Maintaining ecommerce site and order fulfillment
  • Responsible for cycle counting WH retail inventory
  • General clean up, organizing of bakery area to maintain neat appearance
  • Follow all Good Manufacturing Practices (GMP’s)
  • Maintain a safe and sanitary work area
  • Prepping and working occasional off-site at events
  • Performs other duties as assigned
  • High School Diploma or Equivalent
  • 1 year of Customer service-retail experience
  • Outstanding customer service skills
  • Good interpersonal skills including the ability to work well with others
  • Excellent communications skills including talking to management about any issues or problems
  • Baking and Cake decorating experience is preferred but not required
  • Ability to do overhead lifting and bending, including the ability to lift up to -50 lbs.
  • Good motor skills (i.e. lifting and carrying )
We are an equal employment opportunity employer
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