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Customer Service Associate

Newburyport, MA · Customer Service
PURPOSE -  Serve customers by providing on time and accurate PO processing; product and service information; ensuring 100% Customer Satisfaction

  • Process customer orders received by EDI, fax, e-mail, or via phone for Foodservice and Retail customers
  • Manage the order life cycle from the point of new order to delivered and invoiced
  • Maintain organized paperless filing for all customer orders, sales and marketing info
  • Create and organize customer specific shipping documents
  • Provide full range of sales support functions including requests for product information and documentation required by internal and external customers, distributors, and sales staff
  • Work with Customer Service Rep to provide problem resolution as necessary with regard to customer complaints, delivery issues, and management of product availability
  • Update Daily, Weekly or Monthly sales performance reports
  • Maintain and update customer address records including, but not limited to physical location, broker, parent company, buying group, etc.
  • Updating and maintaining customer price lists and system generated price rules.
  • Maintaining a clean, safe, and sanitary work environment
  • Adhere to GMP requirements
  • Performs other duties as assigned
  •  High School diploma/preferably 2 years college degree or equivalent
  • Minimum 1 year Customer Service experience
  • Experience with a frozen food manufacturer, food broker, or related administrative field strongly preferred
  • Intermediate MS Office skills in Excel, Outlook, and Word
  • General computer knowledge and advanced data entry skills
  • General ERP system experience specific to: Order Entry and Returns; Basic shipping and order routing; Ability to interpret system generated reports based on business   requirements
  • Must possess good interpersonal skills including the ability to work well with others
  • Experience working in a fast paced environment (e.g. seeing job functions through from start to finish)
  • Effective time management and Strong Organization skills
Dianne's Fine Desserts is an Equal Opportunity employer
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